Returns & Exchanges
We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 14 days of receipt in an unused condition and in original packaging with the returns form completed and placed inside the parcel you are returning.
Please click here to download our returns form.
Returns address: Grand Illusions, Stour Row, Shaftesbury, Dorset, SP7 0QW
Goods must be returned to us within 14 days of receipt, unused and undamaged, in their original packaging. Please ensure that you repack goods to prevent any damage occurring during transit.
You are responsible for the cost of returning the goods, unless you have received a damaged, faulty or wrongly despatched product. We are unable to reimburse the cost of returning an item to us under any circumstances, but you may request us to arrange collection on your behalf (unless you are “Out of Area”):
The goods remain unused and component parts are unopened.
- You retain and take reasonable care of the goods until collected by our nominated courier.
- You are reasonable in making the goods available for collection by our courier who will collect only during the daytime on working days (i.e. not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
- The cost of collection will be deducted from any refund made.
Returns may take up to one week to be checked. If a returned item is found to be damaged, used, scratched or marked in any way (including if this is deemed to be as a result of insufficient packaging for the transit back to us) then refund will be refused and we will return to the product to you.