Delivery Information

As a small family business, we like to be transparent and honest about our delivery costs. We don’t make any profit from delivering products to our customers and have chosen to charge for delivery rather than hiding it in the price of our products. We work hard to find the best delivery service for every product we sell and select a service based on the weight and size of each item. All delivery charges apply per order, and not per item; you will only pay for the largest item/service in your order. Please contact our customer services team by email here or call (01747) 858300

 
DELIVERY

If you are not at home when our courier attempts delivery, a calling card will be left and a suitable time to redeliver can be made by responding to the number given by the courierAlthough we prefer all deliveries to be signed for upon receipt, during very busy periods we do instruct our couriers to leave parcels in a safe, dry location and put a card through the door to say where the parcel has been left if you are not at the delivery address to receive it. We consider this to be in your best interests.

We aim to dispatch all orders placed by 1 pm weekdays. Orders placed after this will be dispatched the following working day. 


  •  Mainland UK Standard Shipping (3-5 working days) £6.50


HEAVY ITEMS

If the order includes furniture, mirrors or other products deemed “Heavy items”, there will be a delivery charge of £40.00. It may be necessary for our driver to be assisted with the delivery.  Our Despatch Team will give advance notice if this is the case.


  • Mainland UK Standard Shipping (3-5 working days) £40.00

Out of Area surcharges apply for deliveries to the following areas:

Scottish Highlands (AB30-63, DD8-10, FK8, FK17-21, IV1039, IV57-63, PH4-17, TD15) £8.00 per order
Isle of Wight (PO30-41) £6.00 per order
Isles of Scilly (TR21-25)  £8.00 per order
Scottish Islands (HS1-9, IV40-56, KA27-28, KW1-18, PA20-88, PH17-50, ZE1-3) £8.00 per order
Northern Ireland (BT1-94) £15.00 per order
Isle of Man (IM1-9, IM86, IM99) £15.00 per order
Channel Islands (JE1-3, GY1-9) £15.00 per order


FREE DELIVERY TO UK MAINLAND WHEN YOU SPEND £80*

Free delivery offers apply to UK mainland only. Applies to online orders only. The discount will be automatically applied at checkout. This offer does not include furniture, mirrors or other products deemed as heavy items. This offer is for retail customers only and does not apply for trade customers.


DELIVERY TO REST OF WORLD OR EUROPE 

For deliveries to Europe or the Rest of the World, please contact our customer services team by email here or call (01747) 858300


Your order will be delivered by a courier(s) of our choosing based on the size and weight of your order and delivery address.  Deliveries will be made on pallets when necessary. Regrettably, we cannot deliver to BFPO or PO Boxes.