Delivery Information

DELIVERY INFORMATION

Your order will be delivered by a courier(s) of our choosing based on the size and weight of your order and delivery address.  Deliveries will be made on pallets when necessary.

If the order includes furniture, mirrors or other products deemed “Heavy items”, there will be a delivery charge of £40.00. 

“Out of Area” surcharges apply for deliveries to the following areas:

Scottish Highlands (AB30-63, DD8-10, FK8, FK17-21, IV1039, IV57-63, PH4-17, TD15), £8.00 per order
Isle of Wight (PO30-41), £6.00 per order
Isles of Scilly (TR21-25), £8.00 per order
Scottish Islands (HS1-9, IV40-56, KA27-28, KW1-18, PA20-88, PH17-50, ZE1-3), £8.00 per order
Northern Ireland (BT1-94), £15.00 per order
Isle of Man (IM1-9, IM86, IM99), £15.00 per order
Channel Islands (JE1-3, GY1-9), £15.00 per order

For deliveries to Europe or the Rest of the World, please contact us for a delivery quote.

Regrettably, we cannot deliver to BFPO or PO Boxes.

If you are not at home when our courier attempts delivery, a calling card will be left and a suitable time to redeliver can be made by responding to the number given by the courier.

In the case of products deemed “Heavy Items”, it may be necessary for our driver to be assisted with the delivery.  Our Despatch team will give advance notice if this is the case.

Although we prefer all deliveries to be signed for upon receipt, during very busy periods we do instruct our couriers to leave parcels in a safe, dry location and put a card through the door to say where the parcel has been left if you are not at the delivery address to receive it.  We consider this to be in your best interests.