Terms and Conditions

PRICES

All prices are correct and time of going to press (January 1st 2015) and are shown in GBP exclusive of VAT which will be added at the current rate. We reserve the right to make adjustments in the case of error or forces outside of our control.

TERMS

Our terms for existing customers are strictly 30 days, subject to having provided two trade references. Non UK and new customers will be supplied on a pro-forma basis. Accounts over sixty days overdue will automatically be passed to our legal representatives for collection and interest and court fees will be added to the invoice. Back orders or new orders will not be processed when an account is overdue. Pro-forma orders will be kept open for 15 days but cancelled after that time if no payment or correspondence received.

PAYMENT

Payment can be made by credit or debit card, bank transfer or cheque made payable to Grand Illusions.

For payment by Debit or Credit Card, please telephone the office on 01747 858300.

BACS payment:

Account Name: Grand Illusions

Account Number: 91294423

Sort Code: 40-41-01

MINIMUM ORDER & CARRIAGE CHARGES UK MAINLAND ONLY

Minimum first order is GBP300 net.

Carriage will be free on orders over GBP450 unless the order includes furniture, mirrors or large/heavy items, when there will be a carriage charge of GBP30 as a contribution towards the cost of delivery. Orders under GBP 450 with no mirrors/furniture will incur a charge of GBP 15 for delivery.

Orders over GBP1000 will be delivered free of charge.

SCOTTISH ISLANDS AND NORTHERN IRELAND

  • Minimum order value must be GBP450 with free delivery on orders over GBP1250.
  • Standard Carriage charge of GBP30. Furniture/mirrors/pallet GBP70.
  • For deliveries to Eurozone, please see our Euro price list.

ARTISAN STYLE

Due to the nature of the style and manufacturing process of Grand Illusions products, our items may have slight variations in shape, weight, size or colour.

DAMAGES/SHORTAGES

Any damages/shortages must be reported by fax or email within 3 days of delivery.